What the request covers

Deletion of your account in NETAQ apps published on Google Play, together with: your account data (name, email or phone), your request and consultation history, your in-app preferences, and any contact details you saved with us.

How to request deletion

• In the app — where the option is available: Settings → Account → Delete account.
• By email: write to Support@Netaq.com.sa from the address linked to your account, subject "Account deletion request", naming the app.
• WhatsApp: +966 53 257 6758.

Timeline

We acknowledge your request within 3 business days and complete deletion within 30 days at most from the date your identity is confirmed.

What we may retain

We may retain the minimum records required by law or accounting obligations — such as purchase and subscription invoices — for the statutory period. These are stored separately and are not used to contact you. Google Play payments are processed by Google under its own policies.

Identity check

To protect your account we may ask for a simple confirmation of identity before acting (for example, replying from the registered email). We never ask for your password or card details.